Responsible Gaming
at pk baji —
Your Wellbeing First

At pk baji, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that gambling should be an enjoyable leisure activity, and we recognise that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and beyond, it remains exactly that. However, we also acknowledge that for a small number of individuals, gambling can become problematic. Our job is to ensure that every player on the pk baji platform has the knowledge, tools, and support to make informed decisions about how they gamble.

pk baji's responsible gaming framework is built around three pillars: prevention, protection, and support. Prevention means ensuring that only eligible adults aged 18 and above can access our platform, that all games operate on certified random number generators, and that our marketing never targets vulnerable individuals. Protection means giving players meaningful control over their own gaming activity through deposit limits, time-outs, reality checks, and self-exclusion options. Support means making it easy for any player who is struggling to access help quickly and without stigma — whether that is through our in-house support team or through external counselling resources.

We ask all pk baji players to engage with our platform in the spirit of responsible gaming: gamble only with money you can afford to lose, treat gaming as entertainment rather than a source of income, never chase losses, and take regular breaks. If you ever feel that gaming is no longer fun and is instead causing stress, financial pressure, or conflict in your personal life, please use the tools described on this page or contact our support team immediately.

pk baji is strictly an 18+ platform. Persons under the age of 18 are prohibited from registering, depositing, or participating in any game or betting activity on our platform. This policy applies without exception to all players in Bangladesh and any other jurisdiction from which our platform is accessed.

As part of our registration and Know Your Customer (KYC) process, all players are required to verify their date of birth and provide valid government-issued photo identification — such as a National Identity Card (NID), passport, or birth certificate — confirming they are 18 years of age or older. Accounts that cannot complete age verification will be suspended and any funds held in those accounts will be returned via the original deposit method.

We strongly encourage parents and guardians to make use of parental control software to prevent minors from accessing online gambling sites. If you suspect that a minor has accessed or registered on pk baji using false information, please contact our support team at [email protected] immediately. We take all such reports seriously and will investigate and act promptly.

One of the most effective responsible gaming tools available on pk baji is the ability to set a personal deposit limit. Deposit limits allow you to cap the total amount of funds you can add to your pk baji wallet within a given time period, giving you direct control over how much money you commit to gaming activity.

How Deposit Limits Work

You can set a daily, weekly, or monthly deposit limit from within your account settings at any time. Once your chosen limit is reached within the relevant period, the pk baji system will automatically block any further deposit attempts until the period resets. For example, if you set a weekly deposit limit of ৳5,000 and reach that amount on a Thursday, no further deposits will be accepted until the following week's reset.

Changing Your Limits

Reducing a deposit limit takes effect immediately — the new, lower limit is applied as soon as you save the change. Increasing a deposit limit, or removing one entirely, is subject to a mandatory 24-hour cooling-off period before the change takes effect. This asymmetric policy is intentional: it ensures that decisions made in the heat of a gaming session cannot immediately override a responsible limit you have set for yourself.

We encourage all pk baji players to set deposit limits as a matter of course — not only as a reactive measure if gambling becomes a concern, but as a proactive budgeting tool from the outset. Deciding in advance how much you are comfortable spending on gaming in a given week or month, and sticking to that figure, is one of the hallmarks of a healthy relationship with gambling.

pk baji provides two complementary tools to help you manage the time you spend gaming: time-out periods and reality check reminders. Both are available directly from your account settings and can be activated at any time.

Time-Out Periods

A time-out is a short-term voluntary suspension of your pk baji account. You can select a time-out duration of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is fully locked — you cannot log in, deposit, or place any bets. Any pending withdrawals will still be processed during a time-out period. Marketing communications are automatically paused for the duration of your time-out.

Time-outs are designed for players who feel they need a short break to reassess their gaming habits. They are not the same as self-exclusion; a time-out expires automatically when the selected period ends. If you feel you need a longer or more permanent break, see the self-exclusion section below.

Reality Check Reminders

Reality check reminders are on-screen notifications that appear at regular intervals during your gaming session. You can configure the reminder frequency to every 30 minutes, every 60 minutes, or every 90 minutes. Each reminder displays:

• Total time elapsed in the current session
• Net position for the session (total deposited minus total withdrawn, net of wins and losses)
• Options to continue playing or to end the session

Reality checks are particularly useful for players who find that time passes quickly when gaming online. Seeing your session duration and net financial position on a regular basis helps ground decisions in fact rather than emotion.

Self-exclusion is a formal, binding commitment to stop gambling on pk baji for a defined period. It is the most comprehensive responsible gaming tool we offer and is intended for players who feel that their gambling is out of control or is having a serious negative impact on their life or the lives of those around them.

Self-Exclusion Durations

pk baji offers the following self-exclusion periods:

• 30 days — short-term exclusion for players seeking a meaningful break
• 3 months — medium-term exclusion to allow time to seek support
• 6 months — extended exclusion for more serious concerns
• 12 months — long-term exclusion
• Permanent / Lifetime — irreversible exclusion for players who wish to stop gambling permanently

What Happens During Self-Exclusion

• Your pk baji account is immediately and fully suspended.
• You are removed from all marketing and promotional communications.
• Your account balance, if any, will be returned to you via your registered payment method (bKash, Nagad, Rocket, or bank transfer as applicable).
• You will not be able to open a new pk baji account during the exclusion period.
• Exclusion periods cannot be shortened or cancelled by the player once initiated.

How to Request Self-Exclusion

To initiate self-exclusion, contact our support team via live chat or email at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours and confirm when your exclusion has been applied. If you are in immediate distress and need your account suspended urgently, please state this clearly in your message and our team will prioritise your request.

Problem gambling can develop gradually, and many individuals are not aware that their gambling has become harmful until significant damage has already been done. The following warning signs may indicate that gambling is becoming a problem. This list is not exhaustive, and the presence of any one of these signs does not necessarily mean you have a gambling problem — but if several of these apply to you, we strongly encourage you to seek support.

• Gambling with money you cannot afford to lose — using rent money, bill payments, or funds earmarked for essential expenses to fund gambling activity.
• Chasing losses — continuing to gamble after a loss in order to win back what was lost, often resulting in deeper losses.
• Inability to stop — feeling unable to stop gambling even when you want to, or feeling restless and irritable when you try to cut down.
• Lying about gambling — concealing gambling activity or losses from family members, friends, or employers.
• Borrowing money to gamble — taking loans, using credit cards, or asking friends and family for money specifically to fund gambling sessions.
• Neglecting responsibilities — missing work, failing to meet family obligations, or neglecting personal health and relationships due to time spent gambling.
• Gambling as an escape — turning to gambling as a way to cope with stress, anxiety, depression, loneliness, or other negative emotions.
• Increasing stakes over time — needing to bet larger and larger amounts to get the same level of excitement or satisfaction from gambling.
• Preoccupation with gambling — spending a significant amount of time thinking about gambling, planning the next session, or reliving past wins and losses.
• Recognising the signs is the first step — if any of the above resonate with you, please reach out to our support team or the resources listed in Section 07. There is no shame in seeking help, and early intervention makes a significant difference.

If you feel that gambling is becoming a problem for you or someone you know, help is available. pk baji's support team is your first point of contact, but we also encourage players to seek guidance from independent counselling and support services. Speaking to someone — whether a trained counsellor, a trusted family member, or a support professional — is one of the most important steps you can take.

The following practical guidelines are designed to help you maintain a healthy and enjoyable relationship with gambling on pk baji. These are not rules — they are evidence-based habits that characterise recreational gambling as opposed to problem gambling. We recommend all pk baji players read and reflect on these principles regularly.

• Set a budget before you play — decide in advance the maximum amount you are comfortable spending in a session, a week, or a month. Use pk baji's deposit limit tools to enforce that budget automatically.
• Treat losses as the cost of entertainment — approach gambling in the same way you would approach a cinema ticket or a meal out. The money you stake is the price of entertainment, not an investment with an expected return.
• Never chase losses — if you have reached your budget for the session, stop. Attempting to win back losses by continuing to play is one of the most common pathways into problem gambling and almost always results in greater losses.
• Take regular breaks — use pk baji's reality check reminders to prompt you to step away from the screen at regular intervals. Physical breaks — standing up, getting a glass of water, going for a short walk — help reset your decision-making and prevent fatigue-driven poor choices.
• Do not gamble under the influence — avoid gambling when you have consumed alcohol, are taking medication that affects judgment, or are in an emotionally distressed state. Clear-headed decision-making is essential for responsible play.
• Balance gambling with other activities — gambling should be one leisure activity among many in your life, not the primary or sole source of excitement and social engagement. Maintaining a broad range of hobbies and social connections is a strong protective factor against problem gambling.
• Keep track of time and money — use your pk baji activity statement regularly to review your real net gaming position. It is easy to remember big wins but forget the cumulative cost of smaller losses. Your statement provides an honest picture.
• Never borrow money to gamble — gambling with borrowed funds — whether from a bank, a credit card, or another person — dramatically increases the financial and personal risk associated with any losses. Only ever gamble with discretionary income you can genuinely afford to lose.
• Keep gambling separate from your finances — consider maintaining a separate, dedicated e-wallet (such as a secondary bKash or Nagad account) specifically for your gaming budget. When that balance reaches zero, the session ends — no further transfers needed.
• Know that the house edge exists — all casino games and sports betting markets are designed so that the platform retains a statistical edge over time. There is no system, strategy, or pattern that reliably overcomes the house edge. Play for enjoyment, not for profit.