pk baji Privacy Policy

When you create an account on pk baji, browse our platform, or interact with any of our services, we collect certain categories of personal information. The specific data we collect depends on how you use the platform and what services you access. The principal categories are set out below.

Registration & Identity Data

When you register for a pk baji account, we collect your full legal name, date of birth, residential address, nationality, email address, and mobile phone number. This information is required to create your account, verify your identity as part of our Know Your Customer (KYC) process, and comply with our anti-money laundering (AML) obligations. You may also be asked to provide a copy of a government-issued photo ID (such as a National ID Card or passport) and proof of address (such as a utility bill or bank statement) during the verification process.

Financial Data

To process deposits and withdrawals, we collect transaction details including your preferred payment method, mobile financial service (MFS) account numbers (e.g., bKash, Nagad, Rocket, Upay), bank account details where applicable, and a history of all financial transactions conducted through your pk baji wallet. We do not store complete card numbers; card payment data is handled directly by our PCI-DSS compliant payment processing partners.

Technical & Device Data

We automatically collect certain technical information when you access the pk baji platform, including your IP address, device type and model, operating system and version, browser type and version, screen resolution, time zone (referenced to Bangladesh Standard Time, UTC+6 where applicable), and unique device identifiers. This data is used for fraud prevention, platform security, and to optimise the performance of our services across different devices.

Usage & Behavioural Data

We collect data about how you use the pk baji platform, including pages visited, games played, bet amounts and outcomes, session durations, features accessed, and the sequence of actions taken within your account. This information is used to personalise your experience, identify responsible gaming triggers, and improve platform design and game selection.

Communications Data

If you contact our support team via live chat, email, or any other channel, we retain records of that correspondence, including the content of messages, timestamps, and the outcome of any queries or complaints. These records are used for quality assurance, dispute resolution, and regulatory compliance purposes.

pk baji uses the personal data it collects for clearly defined purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we process your personal information are as follows:

• Account management: Creating and maintaining your pk baji account, authenticating your identity each time you log in, and managing your account preferences and settings.
• Service delivery: Enabling you to access and participate in all games and betting markets on the platform, process your deposits and withdrawals, apply promotional bonuses to your account, and deliver the full pk baji experience.
• Identity verification (KYC): Verifying that you meet our eligibility requirements, including the 18+ age restriction, and confirming your identity in accordance with our AML and counter-terrorism financing (CTF) obligations.
• Financial transaction processing: Processing deposits via bKash, Nagad, Rocket, Upay, and other supported payment channels, and executing withdrawal requests to your registered payment method.
• Fraud prevention & security: Detecting, investigating, and preventing fraudulent activity, money laundering, identity theft, multi-accounting, bonus abuse, and other forms of platform misuse.
• Responsible gaming: Monitoring your gaming behaviour for patterns that may indicate problem gambling, and contacting you with responsible gaming information or applying account-level protections where warranted.
• Customer support: Responding to your queries, resolving disputes, processing complaints, and maintaining records of all support interactions for quality assurance and regulatory purposes.
• Marketing communications: Sending you promotional offers, bonus notifications, game announcements, and platform updates by email or SMS, where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: Analysing usage patterns and feedback to improve the design, performance, and content of the pk baji platform.
• Legal compliance: Fulfilling our obligations under applicable laws and regulations, including record-keeping, reporting to authorities where legally required, and responding to lawful requests from regulatory bodies or law enforcement agencies.

pk baji processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely upon depend on the specific processing activity and are summarised in the table below.

Where pk baji relies on your consent as the legal basis for processing — most commonly for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal. To withdraw consent for marketing communications, click the unsubscribe link in any marketing email, or contact our support team via live chat or at [email protected].

pk baji does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your information only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose.

• Payment processors: We share necessary financial and identity data with our payment processing partners — including MFS operators such as bKash, Nagad, Rocket, and Upay, as well as card payment gateways — to facilitate your deposit and withdrawal transactions. These partners process your data under their own privacy policies and are contractually bound to handle it securely.
• Game studios & content providers: When you play a game provided by a third-party studio such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, certain session data (such as a player identifier and bet amounts) is transmitted to that studio's servers to deliver the game. Game studios do not receive your full identity or financial data.
• Identity verification services: We use third-party KYC service providers to verify the authenticity of identity documents and to perform age verification checks. These providers process your identity data under strict contractual data protection obligations.
• Fraud prevention networks: In order to protect the integrity of the platform, we may share limited technical data (such as IP addresses and device fingerprints) with industry fraud prevention networks and shared risk databases.
• Legal & regulatory authorities: We may disclose your personal data to regulatory bodies, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of pk baji, our players, or third parties.
• Corporate transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of the pk baji business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to the applicable privacy policy.

pk baji uses cookies, web beacons, pixel tags, and similar technologies on its platform. This section explains what these technologies are, how we use them, and how you can control them.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit, such as your preferred language, login session, and platform preferences. Cookies do not contain executable code and cannot be used to access other data on your device.

Types of Cookies We Use

Managing Your Cookie Preferences

You can control non-essential cookies through your web browser settings. Most modern browsers allow you to view, block, or delete cookies stored on your device. Please note that disabling essential cookies may impair the functionality of the pk baji platform, including the ability to log in and maintain a secure session.

pk baji retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once the applicable retention period has elapsed and there is no longer a legal basis for continued retention, your data is securely deleted or anonymised in accordance with our internal data disposal procedures.

• Active account data: Personal and financial data associated with an active pk baji account is retained for the entire duration of the account relationship.
• Closed or suspended accounts: Following the closure or suspension of an account, pk baji retains identity and transaction records for a minimum of five (5) years to comply with AML and financial record-keeping regulations.
• KYC documents: Copies of identity documents submitted for verification purposes are retained for a minimum of five (5) years from the date of verification, or longer if required by applicable law.
• Support communications: Records of customer support interactions are retained for a minimum of two (2) years from the date of the interaction, or until the resolution of any related dispute, whichever is later.
• Marketing data: If you have opted in to marketing communications, your contact details and marketing preferences are retained until you withdraw consent or request erasure.
• Technical logs: Server logs, access logs, and fraud detection records are retained for up to twelve (12) months, after which they are deleted or anonymised.

All personal data held by pk baji is stored on secure servers. Access to personal data is restricted on a strict need-to-know basis, and all staff members with access to personal data are bound by confidentiality obligations.

As a registered player on pk baji, you hold specific rights in relation to your personal data. pk baji is committed to honouring these rights and to responding to all valid requests in a timely, transparent manner. Your rights are as follows:

• Right of access: You have the right to request a copy of all personal data we hold about you, together with information about how that data is used and stored. We will provide this information within 30 days of receiving a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many details directly from your account settings; for more complex corrections, please contact our support team.
• Right to erasure ("right to be forgotten"): You may request that pk baji delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where there is no overriding legitimate interest or legal obligation requiring its retention. Please note that AML legislation requires us to retain certain transaction and identity records for a minimum of five years, which may limit the scope of erasure requests.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON), and to request that we transmit this data to another service provider where technically feasible.
• Right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis, and where your individual circumstances make continued processing inappropriate. You also have an unconditional right to object to processing for direct marketing purposes.
• Right to restrict processing: In certain circumstances — for example, where you contest the accuracy of data we hold — you may request that we restrict processing of your data while the dispute is resolved.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

pk baji implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security programme includes, but is not limited to, the following measures:

• Transport layer encryption: All data transmitted between your device and the pk baji platform is encrypted using TLS 1.2 or higher, providing 256-bit SSL protection against interception.
• Data encryption at rest: Personal and financial data stored on pk baji servers is encrypted using AES-256 encryption. Encryption keys are managed through a dedicated key management system with strict access controls.
• Access controls: Access to personal data is granted only to authorised staff members who require it to perform their job functions. All internal access is logged, monitored, and subject to regular review.
• Two-factor authentication: pk baji supports two-factor authentication (2FA) for player accounts and mandates it for all internal administrative access. Players are strongly encouraged to enable 2FA on their accounts.
• Intrusion detection: We operate continuous intrusion detection and prevention systems (IDS/IPS) to identify and respond to potential security threats in real time.
• Vulnerability management: pk baji conducts regular penetration testing and vulnerability assessments of its platform infrastructure. Critical vulnerabilities are remediated within defined SLA timeframes.
• Incident response: In the event of a data security incident affecting your personal data, pk baji will notify affected players and relevant authorities in accordance with applicable data breach notification requirements.

Despite our extensive security measures, no online platform can guarantee absolute security against all possible threats. In the unlikely event that your data is compromised as a result of a breach of our security measures, pk baji will take immediate steps to contain the breach, assess the impact, and notify affected individuals in accordance with applicable legal obligations.

pk baji reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When we make material changes to this Policy, we will notify registered players via the email address on file or via a prominent notice on the platform. The "Effective Date" at the top of this page will always reflect the date of the most recent revision.

We encourage you to review this Privacy Policy periodically to stay informed about how pk baji protects your personal information. Your continued use of the platform after a revised Policy has been published constitutes your acceptance of the changes. If you do not agree with the revised Policy, you should cease using the platform and contact our support team to request account closure.

This Privacy Policy is written in English. In the event of any ambiguity arising from translation, the English-language version shall prevail in all circumstances. This Policy was last reviewed and updated on 1 January 2026.